Exam Format

• Exam Code: EX0-001
  
• Certification Level: Foundation
  
• Exam Duration: 60 minutes
  
• Passing Score: 65%
  
• Unscored Content: Not publicly disclosed

Exam Details

• Question Types: Multiple choice questions
  
• Number of Questions: 40 questions
  
• Hands-On Questions: The exam is knowledge-based and does not include separate hands-on lab tasks. It assesses understanding of ITIL 2011 terminology, service lifecycle stages, processes, functions, roles, service management principles, and IT service improvement concepts.

Exam Policies

• Online Proctoring: The EX0-001 ITIL Foundation 2011 exam is an older syllabus exam and may no longer be available for new bookings through current official exam channels.
  
• In-Person Testing: Availability depends on exam provider, country, and whether legacy exam delivery is still supported. Candidates should confirm current availability before scheduling.
  
• Open Book: No
  
• Electronic Equipment Allowed: No
  
• Waiting Period: Not publicly disclosed for the legacy EX0-001 exam
  
• Retake Fee: A new exam voucher or applicable retake fee may be required for each retake, depending on provider policy.

Certification Validity and Renewal

• Validity: The ITIL Foundation 2011 certification was traditionally treated as a lifetime certification. However, current PeopleCert certification renewal rules apply to newer ITIL certifications, so candidates should confirm recognition and renewal requirements with PeopleCert or the relevant certification body.
  
• Renewal Options: No direct renewal route is generally promoted for EX0-001. Candidates are recommended to upgrade by taking a current ITIL Foundation certification such as ITIL 4 Foundation or the latest ITIL Foundation version.

Exam Fee

• Base Fee: Legacy EX0-001 exam pricing is not publicly listed on current official exam pages because the syllabus is old and may no longer be available for new bookings. Current ITIL Foundation exam pricing varies by country and provider.
  
• Taxes: Country-specific VAT/GST may apply.
  
• Example: If the exam fee is $243 USD in India, 18% tax applies, making the total $286.74 USD ($243 + $43.74 tax)

Prerequisites

There are no formal prerequisites for taking the ITIL Foundation (syllabus 2011) exam. However, it is recommended to have:

• Basic understanding of IT services and IT support environments
  
• Familiarity with service desk, incident, problem, change, and service request activities
  
• Awareness of IT service management terminology
  
• Interest in ITIL best practices and service lifecycle management
  
• Study of the official ITIL Foundation syllabus and accredited training materials

Exam Topics

• Service Management as a Practice: Service, service management, value, stakeholders, processes, functions, and roles
  
• ITIL Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
  
• Service Strategy: Service portfolio management, financial management, demand management, and business relationship management
  
• Service Design: Service catalogue management, service level management, availability, capacity, continuity, security, and supplier management
• Service Transition: Change management, release and deployment management, service asset and configuration management, transition planning, and knowledge management
  
• Service Operation: Incident management, problem management, event management, request fulfilment, access management, service desk, technical management, IT operations management, and application management
  
• Continual Service Improvement: Seven-step improvement process, service measurement, reporting, baselines, metrics, and improvement planning
  
• ITIL Roles and Responsibilities: Process owner, process manager, service owner, service manager, RACI model, and lifecycle responsibilities

Intended Audience

The ITIL Foundation (syllabus 2011) certification is ideal for professionals who want to understand IT service management using the ITIL 2011 framework, including roles such as:

•  Support Professional
  
• Service Desk Analyst
  
• IT Service Manager
  
• System Administrator
  
• IT Operations Professional
  
• Project Coordinator
  
• Business Analyst
  
• IT Consultant

Career Impact

Jobs You Can Get:

• Service Desk Analyst, IT Support Specialist, IT Service Management Associate, Incident Coordinator, Change Coordinator, IT Operations Analyst, Problem Management Analyst, Service Delivery Executive, etc.

Average Salary:

• Varies by country — U.S.: $55,000–$95,000 USD,
• India: ₹4,00,000–₹12,00,000 INR,
• United Kingdom: £28,000–£55,000 GBP,
• UAE: 80,000–170,000 AED per year.

Why It’s Valuable:

• ITIL Foundation 2011 helped professionals understand globally recognized IT service management practices, service lifecycle concepts, process improvement, service delivery, and operational support across IT organizations.

Exam Mode

• The EX0-001 exam was traditionally delivered as a proctored exam through EXIN, PeopleCert, or authorized training and exam partners. Since it is based on the older ITIL 2011 syllabus, candidates should verify current availability before attempting to book. Current ITIL Foundation certifications are now generally offered through PeopleCert.

Exam Booking Link

• Book your current ITIL Foundation Exam via PeopleCert — Click here (https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1)

Once you pass the exam

• Candidates who pass receive the ITIL Foundation certification for the applicable syllabus
  
• Exam results are provided through the exam provider or candidate portal
  
• Digital certificate access may be available through the provider’s certification portal
  
• Candidates can share the credential with employers and professional networks
  
• For current career relevance, candidates may consider upgrading to ITIL 4 Foundation or the latest ITIL Foundation version

Offers