Certification Overview

To earn the Microsoft Office Specialist: Outlook (Office 2016) certification, candidates must pass one required exam.

 Important

• This is a single-exam certification.
• There are no prerequisite exams or certifications required.
• The certification focuses on email management, scheduling, and productivity using Outlook 2016

Track Details & Exam Requirements

 MOS Exam (Required)

77-731: Outlook 2016

This exam measures the ability to manage email communication, organize calendars, manage contacts, and automate messaging workflows using Microsoft Outlook 2016.

Exam Details

• Exam Code: 77-731
• Exam Name: Outlook 2016
• Exam Duration: ~50 minutes
• Exam Type: Performance-based certification exam
• Delivery: Certiport authorized testing centers
• Certification Level: Microsoft Office Specialist (MOS)

Validity & Recertification

With the Microsoft Office Specialist: Outlook (Office 2016) certification, you demonstrate the ability to:

• Manage email communication and messaging workflows
• Organize calendars, meetings, and scheduling
• Manage contacts and address books
• Create and manage tasks and reminders
• Organize messages using folders, rules, and filters

These skills help professionals manage communication efficiently and coordinate workplace collaboration using Outlook.

Exam Skills Measured

The 77-731 exam evaluates several email and communication management domains.

1. Manage the Outlook Environment (20–25%)

Candidates must understand how to:

• Configure Outlook settings
• Manage accounts and profiles
• Customize the Outlook interface

2. Manage Messages (25–30%)

Candidates should be able to:

• Compose and format emails
• Organize messages using folders and categories
• Apply rules and filters to automate email management

3. Manage Calendars (20–25%)

This domain focuses on:

• Creating and managing calendar events
• Scheduling meetings and appointments
• Managing meeting invitations and responses

4. Manage Contacts and Tasks (20–25%)

Candidates must understand how to:

• Create and manage contact records
• Organize address books
• Create tasks and track activities

Certification Validity

• Microsoft Office Specialist certifications do not expire, because they validate proficiency in a specific product version (Office 2016).

Who Should Pursue This Certification?

This certification is ideal for professionals such as:

• Administrative professionals
• Office managers and coordinators
• Customer service representatives
• Business professionals managing email communication
• Students learning workplace productivity tools

Career Benefits

• Demonstrates expertise in professional email and communication management
• Validates skills in calendar and meeting coordination
• Recognized globally as a Microsoft Office Specialist credential
• Helps professionals improve workplace productivity and collaboration

Summary

The Microsoft Office Specialist: Outlook (Office 2016) certification validates the ability to manage communication and scheduling using Microsoft Outlook.

Key points

• Requires one exam: 77-731
• No prerequisite certification required
• Focuses on email management, calendars, contacts, and tasks
• Entry-level certification in the Microsoft Office Specialist program.