Exam Format

• Exam Code: ISO-2018-LA
• Certification Level: Lead Auditor
  
• Exam Duration: 60 minutes
  
• Passing Score: 70% required to pass, 28 correct answers out of 40 questions
  
• Unscored Content: The exam does not publicly state the inclusion of unscored questions. Candidates should treat all questions as scored unless otherwise instructed during the exam.

Exam Details

• Question Types: Multiple choice questions
  
• Number of Questions: 40 multiple-choice questions
  
• Hands-On Questions: The exam does not include hands-on lab tasks. It focuses on ISO/IEC 20000-1:2018 requirements, IT service management concepts, SMS audit planning, evidence collection, audit execution, reporting, and follow-up.

Exam Policies

• Offline Proctoring: Not applicable, as the exam is delivered online through ProctorU in a proctored mode.
  
• Online Proctoring: The exam can be taken online through ProctorU using a webcam and a reliable internet connection.
  
• Waiting Period: The exam voucher includes two attempts. If the candidate does not pass within the two attempts, a new voucher must be purchased.
  
• Retake Fee: A new exam voucher must be purchased if both included attempts are used unsuccessfully.

Certification Validity and Renewal

• Validity: Lifetime
  
• Renewal Options: The certification is valid for life. However, professionals should stay updated with ISO/IEC 20000-1:2018 requirements, IT service management practices, ISO 19011:2018 audit guidance, and service delivery governance expectations.

Exam Fee

• Base Fee: $190 USD for the exam voucher
  
• Taxes: Country-specific VAT or GST may apply. Example: In India, 18% tax applies, making the total $224.20 USD ($190 + $34.20 tax)

Prerequisites

There are no formal prerequisites for taking the ISO/IEC 20000-1:2018 Certified Lead Auditor exam. However, it is recommended to have:

• Basic knowledge of IT service management concepts
  
• Understanding of ISO/IEC 20000-1:2018 requirements
  
• Familiarity with Service Management Systems
  
• Awareness of ISO 19011:2018 audit guidance
  
• Experience in IT service delivery, IT operations, service management, compliance, auditing, or consulting

Exam Topics

• IT Service Management Concepts: Service management definitions, guidelines, service expectations, service delivery, operations, controls, monitoring, and issue resolution
  
• Purpose of the ISO 20000 Series: Structure, scope, benefits, service management objectives, and alignment with service provider requirements
  
• ISO/IEC 20000-1:2018 Requirements: Service Management System requirements, planning, operation, performance evaluation, improvement, and service delivery controls
  
• Auditor Roles and Responsibilities: Auditor competence, audit team leadership, impartiality, confidentiality, communication, and professional conduct
  
• ISO 19011:2018 Audit Guidance: Audit principles, audit program management, risk-based auditing, audit evidence, audit findings, and auditor competence
  
• Risk and Opportunity in Auditing: Service risks, operational risks, audit risks, improvement opportunities, and risk-based audit planning
  
• SMS Audit Process: Audit initiation, planning, execution, reporting, corrective action follow-up, and audit closure
  
• SMS Audit Execution: Service management process evaluation, conformity assessment, nonconformity identification, and continual improvement review
  
• Audit Team Leadership: Audit team coordination, responsibilities, communication, decision-making, and managing audit conclusions

Intended Audience

• The ISO/IEC 20000-1:2018 Certified Lead Auditor certification is ideal for professionals involved in service management systems, IT service delivery, auditing, or compliance, including roles such as:
• Auditors seeking to perform and lead Service Management System audits
  
• Managers or consultants seeking to master the SMS audit process
  
• Individuals responsible for maintaining conformity with SMS requirements
• Individuals interested in first-party, second-party, and third-party audits
  
• Management Representatives
  
• Information Security Officers
  
• IT Managers
  
• Security Consultants
  
• IT Service Management Professionals

Career Impact

Jobs You Can Get:

• ISO/IEC 20000 Lead Auditor, ITSM Auditor, Service Management Consultant, IT Service Manager, IT Compliance Auditor, Service Delivery Manager, IT Governance Specialist, SMS Coordinator, IT Operations Manager, and Process Improvement Consultant.

Average Salary:

• Varies by country, experience, and industry. Professionals with ISO/IEC 20000 auditing knowledge are valued in IT services, managed services, cloud operations, telecom, finance, healthcare, government, consulting, and enterprise technology environments.

Why It’s Valuable:

• ISO/IEC 20000-1 helps organizations deliver reliable, effective, and resilient services. Lead Auditor certification demonstrates competence in auditing service management systems, identifying gaps, supporting conformity, and improving service delivery performance.

Exam Mode

The exam is proctored and can be taken:

• Online through ProctorU using a webcam and stable internet connection
  
• Anytime and anywhere, subject to exam scheduling availability and proctoring requirements

Exam Booking Link

• Book your ISO/IEC 20000-1:2018 Certified Lead Auditor Exam via GAQM / ProctorU — Click here (https://gaqm.org/certifications/iso_certifications/iso_iec_20000_2018_la)

Once you pass the exam

• Receive the ISO/IEC 20000-1:2018 Certified Lead Auditor certificate from GAQM
  
• The premium package includes an E-certificate and digital badge for successful candidates
  
• Log in to your GAQM account
  
• Navigate to your certification or candidate profile section
  
• Download or access your certificate and digital badge

Offers