ISO/IEC 19770 - Certified Lead Auditor
Exam Code: ISO-19770-CLA
The ISO/IEC 19770 Certified Lead Auditor certification validates your knowledge of IT Asset Management Systems, ISO/IEC 19770-1:2017 requirements, audit principles, and the ability to plan, conduct, report, and follow up ITAM audits.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: ISO-19770-CLA
- Certification Level: Lead Auditor
- Exam Duration: 60 minutes
- Passing Score: 70% required to pass, 35 correct answers out of 50 questions
- Unscored Content: The exam does not publicly state the inclusion of unscored questions. Candidates should treat all questions as scored unless otherwise instructed during the exam.
Exam Details
- Question Types: Multiple choice questions
- Number of Questions: 50 multiple-choice questions
- Hands-On Questions: The exam does not include hands-on lab tasks. It focuses on ISO/IEC 19770-1:2017 requirements, IT Asset Management Systems, documented information, risk management, audit process, audit roles, nonconformities, corrective actions, and audit follow-up.
Exam Policies
- Offline Proctoring: Not applicable, as the exam is delivered online through ProctorU in a proctored mode.
- Online Proctoring: The exam can be taken online through ProctorU using a webcam and a reliable internet connection. No external sources of information may be accessed during the exam.
- Waiting Period: The exam voucher includes two attempts. If the candidate does not pass within the two attempts, a new voucher must be purchased.
- Retake Fee: A new exam voucher must be purchased if both included attempts are used unsuccessfully.
Certification Validity and Renewal
- Validity: Lifetime
- Renewal Options: The certification is valid for life. However, professionals should stay updated with ISO/IEC 19770-1:2017 requirements, IT Asset Management practices, software asset management methods, audit guidance, and governance expectations.
Exam Fee
- Base Fee: $190 USD for the exam voucher
- Taxes: Country-specific VAT or GST may apply. Example: In India, 18% tax applies, making the total $224.20 USD ($190 + $34.20 tax)
Prerequisites
There are no strict formal prerequisites for taking the ISO/IEC 19770 Certified Lead Auditor exam. However, GAQM recommends knowledge of:
- IT Asset Management systems
- ISO/IEC 19770-1:2017 standard
- Plan-Do-Check-Act cycle
- IT Asset Management principles and concepts
- Need for IT Asset Management Systems
- Comprehensive approaches to managing IT and software assets
Exam Topics
- Overview of the Course and Standards: Purpose of ISO/IEC 19770, ITAM concepts, scope, benefits, and relationship with organizational governance
- ISO/IEC 19770-1:2017 Requirements: IT Asset Management System requirements, planning, operation, performance evaluation, improvement, and organizational responsibilities
- Documented Information: Policies, procedures, records, controls, evidence, documentation structure, and retention requirements for ITAM systems
- Risk Management: IT asset risks, software compliance risks, licensing risks, cost control, governance risks, and risk treatment measures
- ITAMS Audit Process: Audit planning, audit scope, audit criteria, audit program, audit preparation, audit execution, and audit closure
- Audit Terms, Definitions, Roles and Responsibilities: Auditor roles, auditee responsibilities, audit team leadership, communication, impartiality, confidentiality, and professional conduct
- Performing an Audit: Opening meeting, evidence collection, interviews, sampling, observation, documentation review, audit findings, and closing meeting
Intended Audience
The ISO/IEC 19770 Certified Lead Auditor certification is ideal for professionals involved in IT Asset Management, software asset management, IT governance, auditing, compliance, or implementation, including roles such as:
- Individuals who want to become ISO/IEC 19770-1:2017 Lead Auditors
- Professionals involved in implementing IT Asset Management Systems
- IT Asset Managers and Software Asset Managers
- IT Governance and Compliance Professionals
- Internal Auditors and Lead Auditors
- IT Managers and IT Operations Professionals
- Risk Management Professionals
- Consultants supporting ISO/IEC 19770 implementation
- Key personnel responsible for ITAM system implementation
- Professionals seeking formal recognition in ITAM auditing knowledge and skills
Career Impact
Jobs You Can Get:
- IT Asset Manager, Software Asset Manager, ITAM Lead Auditor, IT Compliance Auditor, IT Governance Specialist, SAM Consultant, IT Risk Manager, IT Operations Manager, License Compliance Specialist, and Management System Consultant.
Average Salary:
- Varies by country, experience, and industry. Professionals with ISO/IEC 19770 auditing knowledge are valued in IT services, software licensing, cloud operations, enterprise governance, cybersecurity, managed services, consulting, telecom, finance, and large asset-driven organizations.
Why It’s Valuable:
- ISO/IEC 19770 helps organizations manage IT and software assets, reduce licensing risk, control costs, improve governance, and support compliance. Lead Auditor certification demonstrates competence in auditing IT Asset Management Systems.
Exam Mode
The exam is proctored and can be taken:
- Online through ProctorU using a webcam and stable internet connection
- Anytime and anywhere, subject to exam scheduling availability and proctoring requirements
Exam Booking Link
- Book your ISO/IEC 19770 Certified Lead Auditor Exam via GAQM / ProctorU — Click here (https://gaqm.org/certifications/iso_certifications/iso-19770-cla)
Once you pass the exam
- Receive the ISO/IEC 19770 Certified Lead Auditor certificate from GAQM
- The premium package includes an E-certificate and digital badge for successful candidates
- Log in to your GAQM account
- Navigate to your certification or candidate profile section
- Download or access your certificate and digital badge
Offers
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Top Reasons to Choose
ISO/IEC 19770 - Certified Lead Auditor
High Demand for ITAM Auditing Skills
Organizations need skilled auditors to manage software assets, control licensing risks, reduce IT costs, improve governance, support compliance, and strengthen IT Asset Management Systems.
Strong Focus on Practical ITAM Audits
This certification covers ISO/IEC 19770 requirements, ITAMS audit process, documented information, risk management, evidence collection, nonconformities, corrective actions, and audit follow-up practices.
Career Growth and Global Recognition
ISO/IEC 19770 Lead Auditor certification supports careers in IT asset management, software asset management, IT governance, compliance auditing, risk management, consulting, and enterprise technology operations.
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FAQ
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Who should take the ISO/IEC 19770 Certified Lead Auditor exam?
The ISO/IEC 19770 Certified Lead Auditor exam is suitable for IT asset managers, software asset managers, auditors, IT governance professionals, compliance officers, risk managers, consultants, and implementation team members. It is ideal for individuals responsible for auditing, implementing, maintaining, or improving IT Asset Management Systems based on ISO/IEC 19770-1:2017.
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How difficult is the ISO/IEC 19770 Certified Lead Auditor exam?
The exam is considered moderate for candidates familiar with IT Asset Management, software licensing, governance, and auditing concepts. It includes 50 multiple-choice questions and requires 70% to pass. Candidates should study ISO/IEC 19770-1:2017 requirements, PDCA, documented information, risk management, audit process, nonconformities, corrective actions, and ITAM principles.
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Why does GAQM offer the ISO/IEC 19770 Certified Lead Auditor certification?
GAQM offers this certification to validate professionals who can audit IT Asset Management Systems based on ISO/IEC 19770-1:2017. Certified lead auditors help organizations assess ITAM processes, manage software compliance, reduce licensing and cost risks, improve asset visibility, strengthen governance, support corrective actions, and maintain effective IT asset controls.
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What tools and resources can be used to prepare for the ISO/IEC 19770 Certified Lead Auditor exam?
Candidates can prepare using the GAQM e-book, sample exam, ISO/IEC 19770-1:2017 standard, ITAM audit checklists, software asset management case studies, license compliance examples, risk registers, documented information templates, and practical audit scenarios. Reviewing PDCA, audit roles, evidence collection, nonconformity reporting, and corrective action processes is recommended.
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Is the ISO/IEC 19770 Certified Lead Auditor certification valuable in 2026?
Yes, the certification remains valuable in 2026 because organizations increasingly need control over IT assets, software licenses, cloud subscriptions, compliance risks, and technology costs. Lead auditors support ITAM governance, cost optimization, audit readiness, risk reduction, asset visibility, corrective actions, and stronger management of enterprise technology environments.
