Exam Overview

The 300-830 CLCCE exam is a concentration examination in the CCNP Collaboration certification path. Passing it earns the Cisco Certified Specialist - Collaboration Cloud Customer Experience certification and satisfies the concentration exam requirement for CCNP Collaboration.

• Exam Code: 300-830 CLCCE v1.0
• Level: Professional-level concentration and Specialist certification exam
• Duration: 90 minutes. Available language: English.
• Passing Score: Not officially disclosed by Cisco (commonly estimated at ~825 out of 1000).
• Unscored Content: Not officially disclosed by the certification provider.

Exam Structure

The 300-830 CLCCE exam follows four official domains covering telephony and call routing, tenant configuration and reporting, digital channels, and advanced features and artificial intelligence.

• Question Types: Not officially disclosed by the certification provider.
• Number of Questions: Not officially disclosed by the certification provider.
• Hands-On Questions: Not officially disclosed by the certification provider.

Exam Policies

Before completing CLCCE exam registration, review Cisco's certification policies, Pearson VUE admission and identification rules, the Cisco candidate agreement, and the appointment terms displayed for the selected delivery method.

• Rescheduling: Online Proctored exams can be rescheduled up to 30 minutes before check-in. Test Center exams can be rescheduled up to 48 hours before the scheduled appointment.
• Cancellation: Online Proctored exams can be cancelled up to 30 minutes before check-in. Test Center exams can be cancelled up to 48 hours before the scheduled appointment.
• Retake Policy: After failing a Professional- or Specialist-level written exam, candidates must wait five calendar days, beginning the day after the unsuccessful attempt, before retaking the same exam.
• Retake Fee: Cisco states that candidates may retake an exam for the same cost unless an eligible safeguard, voucher, or promotion provides different terms. The full CLCCE exam fee therefore normally applies to another attempt.

Certification Validity and Renewal Options

Passing the 300-830 CLCCE exam earns the Cisco Certified Specialist - Collaboration Cloud Customer Experience certification and begins Cisco's standard active certification cycle.

• Validity: Cisco states that Specialist certifications remain active for three years from the date earned and must be recertified before expiration to remain active.
• Renewal Options: Renew the Specialist credential by earning 40 Continuing Education credits or by completing an eligible Cisco certification exam pathway under Cisco's current recertification policy.

Exam Fee

• Base Fee: The official CLCCE exam fee is USD 300, excluding applicable taxes. Candidates may also redeem eligible Cisco Learning Credits during scheduling.
• Taxes: Local taxes, currency conversion, and regional checkout rules may affect the final CLCCE certification cost. The payable amount is shown during registration.
• Example (India): Candidates in India are subject to 18% GST, bringing the total exam fee to USD 354 (USD 300 + USD 54 GST).

Prerequisites

Cisco publishes no formal prerequisite for the 300-830 CLCCE exam. To earn CCNP Collaboration, candidates must pass the 350-801 CLCOR core exam and one eligible concentration exam.

• Candidates should understand networking, cloud contact-center concepts, Webex Calling and PSTN connectivity, Webex Contact Center tenants, users, queues, teams, flows, agent desktops, reporting, digital channels, APIs, and AI capabilities.
• Preparation should combine the official CLCCE syllabus with practical experience configuring and troubleshooting the Cisco technologies named in the current blueprint.
• Cisco's official learning resources are recommended preparation for the 300-830 CLCCE exam, but completing a specific course is not an exam prerequisite.

Exam Topics

The official CLCCE syllabus v1.0 covers the following weighted domains:

• Telephony and Call Routing - 30%: Webex Calling, local gateways, Cloud Connected PSTN, inbound and outdial options, channels, queues, teams, flows, and voice troubleshooting.
• Tenant Configuration and Reporting - 30%: Network requirements, users, agent and supervisor desktops, recording, visualizations, dashboards, and real-time, historical, customized, and stock reports.
• Digital Channels - 15%: Routing digital contacts and troubleshooting chat, email, SMS, and social channels in Webex Contact Center.
• Advanced Features and AI - 25%: Advanced voice and digital flows, callbacks, HTTP requests, functions, surveys, webhooks, connectors, GraphQL and REST APIs, authentication, AI Assistant, and Webex AI Agent.
• Blueprint Scope: Cisco identifies the published objectives as general guidelines; related topics may appear on a specific exam delivery.
• Official Focus: The current CLCCE syllabus emphasizes practical Webex Contact Center implementation across voice, digital, reporting, automation, and AI-enabled customer experiences.

Intended Audience

The 300-830 CLCCE exam is designed for professionals who implement, administer, secure, and troubleshoot Cisco collaboration solutions, including:

• Webex Contact Center Engineers
• Contact Center Administrators
• Cloud Customer Experience Engineers
• Collaboration Engineers
• Contact Center Solutions Architects
• Technical Support Engineers
• CCNP Collaboration Candidates

Career Opportunities

Passing the 300-830 CLCCE exam supports specialist roles aligned with the technologies and operational skills in the current blueprint, including:

• Webex Contact Center Engineer
• Cloud Contact Center Engineer
• Customer Experience Solutions Engineer
• Contact Center Administrator
• Collaboration Solutions Consultant
• Contact Center Support Engineer

Average Salary (Approximate)

Cisco does not publish salary data for CLCCE credential holders. The ranges below reflect current employment-market estimates for Collaboration Engineer or closely related engineering roles from Glassdoor. Salaries vary by experience, employer, location, job role, and industry.

• U.S.: Approximately USD 107,000-179,000 per year in total pay for Collaboration Engineers (Glassdoor, July 2026).
• India: Approximately INR 1,025,000-1,675,000 per year in total pay for Collaboration Engineers (Glassdoor, May 2026).
• United Kingdom: Approximately GBP 35,000-63,000 per year in total pay for Collaboration Engineers (Glassdoor, May 2026).
• UAE: Approximately AED 168,000-324,000 per year in total pay for Senior Engineers in Dubai, a related enterprise engineering role (Glassdoor, July 2026).

Exam Delivery Options

During CLCCE exam registration, candidates can review the delivery methods available for the 300-830 appointment and their location.

• Pearson VUE Test Center - Take the exam in a proctored environment at an authorized Pearson VUE test center, subject to local availability.
• Online Proctored Exam (OnVUE) - Cisco written certification exams, including 300-830, are generally available online, subject to country availability, system requirements, and the appointment options shown during scheduling.
• Online Exam Rules: Run the required system test, use an approved computer with webcam and microphone, present acceptable identification, maintain a clear private workspace, and remain under live-proctor supervision.
• Test Center Rules: Arrive according to the appointment instructions, bring the required identification, store prohibited items, accept Cisco's candidate agreement, and follow all check-in and proctor directions.

Exam Registration

Follow these steps to complete CLCCE exam registration:

• Open Cisco's official exam scheduling portal and sign in with the Cisco account linked to the certification profile.
• Select the 300-830 CLCCE exam and choose an available Pearson VUE test center or OnVUE online-proctored appointment, where offered.
• Confirm the exam language, date, time, delivery method, identification requirements, and the rescheduling and cancellation terms shown with the booking.
• Pay the CLCCE exam fee, apply an eligible voucher, or redeem Cisco Learning Credits, then save the appointment confirmation.

After Passing the Exam

After passing the 300-830 CLCCE exam, review the result and certification record in Cisco CertMetrics.

• Passing earns the Cisco Certified Specialist - Collaboration Cloud Customer Experience certification and satisfies the concentration requirement for CCNP Collaboration.
• Use Cisco CertMetrics to access exam history, score reports, certificates, transcripts, certification logos, and the credential's expiration information.
• To earn CCNP Collaboration, also pass the current 350-801 CLCOR core exam within Cisco's applicable written-exam validity window.

Why the 300-830 CLCCE Exam Is Worth It

• Earns the Cisco Certified Specialist - Collaboration Cloud Customer Experience certification
• Satisfies the concentration requirement for CCNP Collaboration
• Validates current Cisco cloud collaboration implementation skills
• Demonstrates focused expertise aligned with the official CLCCE syllabus