EXO-115 - IT Service Management Foundation based on ISO /1 EC 20000
Exam Code: EX0-115
The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification validates a professional’s understanding of IT service management principles, service management systems, ISO/IEC 20000 requirements, service delivery, relationship management, resolution processes, and continual improvement.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: EX0-115
- Certification Level: Foundation
- Exam Duration: 60 minutes
- Passing Score: 65%
- Unscored Content: EXIN does not officially mention unscored questions for this exam. The exam consists of scored multiple-choice questions. EXIN lists the exam as 40 multiple-choice questions, 60 minutes, closed book, with a 65% pass mark.
Exam Details
- Question Types: Multiple choice
- Number of Questions: 40 multiple-choice questions
- Hands-On Questions: The exam does not include hands-on lab questions. It is a closed-book theory-based foundation exam.
Exam Policies
- Offline Proctoring: Can be taken through EXIN-approved exam partners or authorized test centres, depending on regional availability.
- Online Proctoring: Can be taken online through EXIN Anywhere or approved online exam delivery options.
- Waiting Period: EXIN retake rules may vary depending on the exam delivery method and exam partner. Candidates should check retake availability in their EXIN account or with the authorized training provider.
- Retake Fee: Full exam fee must normally be paid for each retake unless a training provider or voucher package includes a retake option.
Certification Validity and Renewal
- Validity: Generally considered lifetime validity unless EXIN, PeopleCert, an employer, or a training provider requires updated certification based on newer syllabus changes.
- Renewal Options: No mandatory renewal is officially listed for this foundation certification. Candidates may upgrade to advanced IT service management, ISO/IEC 20000, ITIL, VeriSM, SIAM, or service management certifications.
Exam Fee
- Base Fee: The official exam fee may vary by country, currency, delivery method, and EXIN-authorized training provider.
- Taxes: Country-specific VAT/GST may apply. Example: If the exam fee is $243 USD, in India 18% tax applies, making the total $286.74 USD ($243 + $43.74 tax).
Prerequisites
There are no formal prerequisites for taking the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam. However, it is recommended to have:
- Basic understanding of IT services and service delivery
- Awareness of service management processes and customer expectations
- Interest in ISO/IEC 20000, ITSM, ITIL, service quality, and continual improvement
- Familiarity with incidents, problems, changes, service levels, suppliers, and service reporting
Exam Topics
- Introduction to IT Service Management and ISO/IEC 20000
- Service Management System and Management Responsibility
- Planning, Designing, Transitioning, and Improving Services
- Service Delivery Processes
- Relationship and Agreement Processes
- Supply and Demand Processes
- Resolution and Fulfilment Processes
- Control Processes
- Continual Improvement and Service Management Quality
Intended Audience
The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification is ideal for professionals involved in IT service delivery, service support, service quality, or ISO/IEC 20000 implementation, including roles such as:
- IT Service Desk Analyst
- IT Support Professional
- Service Manager
- IT Service Management Professional
- Quality Manager
- Process Manager
- IT Consultant
- Service Delivery Manager
- IT Operations Professional
- ISO/IEC 20000 Implementation Team Member
Career Impact
Jobs You Can Get:
- IT Service Desk Analyst, IT Support Engineer, Service Delivery Coordinator, Service Manager, Process Coordinator, ITSM Analyst, Quality Assistant, IT Operations Executive, Junior IT Consultant.
Average Salary:
- Varies by country — U.S.: $55,000–$95,000 USD,
- India: ₹4,00,000–₹12,00,000 INR,
- United Kingdom: £30,000–£55,000 GBP,
- UAE: 90,000–180,000 AED per year.
Why It’s Valuable:
- It provides a strong foundation in ISO/IEC 20000-based IT service management, helping professionals understand structured service delivery, process control, customer satisfaction, and continual improvement.
Exam Mode
The exam is proctored and can be taken either:
- In-person through EXIN-approved exam partners or authorized test centres
- Online through EXIN Anywhere or approved online proctoring options
Exam Booking Link
- Book your EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 Exam via EXIN — Click here
https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018
Once you pass the exam
- Access your EXIN certificate through your EXIN candidate account
- Processing Time: Certificate availability may vary depending on exam delivery method and result processing
- Log in to your EXIN account
- Navigate to the certificate or exam results section
- Download or share your EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certificate or digital badge
Offers
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- Atmic Networks is a trusted global provider of professional IT training and certification mentorship.
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- Our expert mentors bring hands-on experience to guide your learning journey.
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Top Reasons to Choose
EXO-115 - IT Service Management Foundation based on ISO /1 EC 20000
High Demand for IT Service Management Skills
Organizations need professionals who understand service quality, customer value, process control, incident handling, and continual improvement. This certification builds practical ITSM knowledge aligned with ISO/IEC 20000 standards globally.
Strong Foundation in ISO/IEC 20000 Practices
The exam introduces service management systems, planning, delivery, relationship processes, resolution processes, control processes, and improvement practices, helping professionals understand structured IT service delivery and governance.
Career Growth and Global Recognition
EXIN IT Service Management Foundation is globally recognized and useful for IT support, service desk, operations, process management, quality management, consulting, and service delivery career paths across industries.
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FAQ
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Who should take the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam?
The EXIN IT Service Management Foundation exam is suitable for professionals involved in IT services, support, operations, quality, or service delivery. It is ideal for service desk staff, IT support engineers, service managers, process coordinators, consultants, quality managers, and anyone supporting ISO/IEC 20000 service management implementation or improvement projects.
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How difficult is the EXIN IT Service Management Foundation exam?
The exam is considered beginner to moderate level. It focuses on understanding IT service management concepts, ISO/IEC 20000 principles, service management systems, service delivery, control, resolution, relationship, supplier, and improvement processes. Candidates with basic IT support or service delivery experience can prepare effectively using the official EXIN preparation guide.
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Why does EXIN offer the IT Service Management Foundation certification?
EXIN offers this certification to validate foundational knowledge of IT service management based on ISO/IEC 20000. Organizations need structured service delivery, clear responsibilities, controlled processes, supplier management, service reporting, and continual improvement. The certification helps professionals understand service quality and support better alignment between IT services and business requirements.
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What tools and resources can be used to prepare for the EXIN IT Service Management Foundation exam?
Candidates can prepare using the official EXIN preparation guide, exam information, sample materials, accredited training courses, ISO/IEC 20000 learning resources, and IT service management references. Focus on service management systems, planning, service delivery, relationship processes, supplier processes, incident and problem management, change control, configuration management, and continual improvement practices.
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Is the EXIN IT Service Management Foundation certification still valuable in 2026?
Yes, this certification remains valuable in 2026 because organizations still rely on structured IT service management to improve service quality, customer satisfaction, compliance, and operational efficiency. It supports careers in IT support, service desk, operations, service delivery, process management, consulting, quality management, and ISO/IEC 20000 implementation roles.
