Exam Overview

The 700-805 CRM exam is listed in Cisco's current exam catalog. It is associated with Customer Success Practice Maturity requirements. A passing result validates the individual's expertise and supports Cisco Customer Success Practice Maturity requirements.

• Exam Code: 700-805 CRM v1.0
• Level: Cisco career, channel, partner, or specialist exam associated with Customer Success Practice Maturity requirements.
• Duration: 90 minutes. Available languages: English and Japanese.
• Passing Score: Not officially disclosed by Cisco (commonly estimated at ~825 out of 1000).
• Grading and Results: The detailed scoring method and score scale are not officially disclosed by the certification provider.

Exam Structure

The 700-805 CRM exam measures the official technology or business areas summarized in the current CRM syllabus.

• Question Types: Not officially disclosed by the certification provider.
• Number of Questions: Not officially disclosed by the certification provider.
• Hands-On Questions: Not officially disclosed by the certification provider.

Exam Policies

Before completing CRM exam registration, review Cisco exam policies, the candidate agreement, identification requirements, eligibility rules, and appointment terms.

• Rescheduling: The Cisco 700-series exam cannot be rescheduled once it has been scheduled.
• Cancellation: The Cisco 700-series exam cannot be cancelled once it has been scheduled.
• Retake Policy: Cisco's current written-exam policy requires a five-calendar-day wait after a failed attempt, beginning the following day, and a 180-day wait before retaking the identical exam after a pass.
• Retake Fee: Confirm the current CRM exam fee during registration; Cisco does not disclose a code-specific retake amount.

Certification Validity and Renewal Options

A passing result validates the individual's expertise and supports Cisco Customer Success Practice Maturity requirements.

• Validity: Not officially disclosed by the certification provider for this exam or associated credential on the current public exam page.
• Renewal Options: Not officially disclosed by the certification provider on the current public exam page. Review the current Cisco credential or partner-specialization rules that apply to your profile.

Exam Fee

• Base Fee: The official CRM exam fee is USD 80, excluding applicable taxes. Candidates may also redeem eligible Cisco Learning Credits during scheduling.
• Taxes: Local taxes, currency conversion, and regional checkout rules may affect the final CRM certification cost. Cisco does not publish a universal tax-inclusive amount.
• Example (India): Candidates in India are subject to 18% GST, bringing the total exam fee to USD 94 (USD 80 + USD 14 GST).

Prerequisites

Formal Prerequisites: Not officially disclosed by the certification provider on the current public page for the 700-805 CRM exam.

• Candidates should have practical familiarity with the products, workflows, and business or technical concepts represented in the official CRM syllabus.
• Preparation should combine Cisco's official CRM syllabus and aligned training with scenario-based practice appropriate to the role.
• Where Cisco limits course or blueprint access to authorized partners, eligible candidates should use Cisco SalesConnect or the official resource linked from the exam page.

Exam Topics

The official or current-status CRM syllabus information covers:

• Customer Experience Foundations: lifecycle concepts, customer outcomes, adoption, value, and renewal readiness.
• Renewals Strategy: planning and progressing renewals with clear ownership, timing, risk management, and customer alignment.
• Data and Tools: using Cisco CX concepts, renewal information, and relevant tools to prioritize and manage activity.
• Customer Engagement: communicating value, coordinating stakeholders, addressing risk, and maintaining a productive renewal motion.
• Growth and Continuity: connecting adoption and realized value with retention, expansion, and long-term customer success.
• Official Preparation: Cisco directs partners to Renewals Manager Black Belt Learning Map Stage 1 and Stage 2.

Intended Audience

The 700-805 CRM exam is intended for professionals whose work aligns with Cisco's published scope, including:

• Account Managers
• Sales Professionals
• Customer Success Professionals
• Business Development Professionals
• Cisco Partner Professionals
• Practice or Program Managers
• Candidates Preparing for the Listed Cisco Exam

Career Opportunities

Knowledge represented by the 700-805 CRM exam supports work in roles such as:

• Account Manager
• Customer Success Manager
• Sales Specialist
• Business Development Manager
• Partner Manager
• Solutions Sales Consultant

Average Salary (Approximate)

Cisco does not publish salary data for CRM candidates. These reputable employment-market estimates use a related technical or customer-lifecycle role. Salaries vary by experience, employer, location, job role, and industry.

• U.S.: Approximately USD 55,448-159,638 per year for Customer Success Managers (Indeed, July 2026).
• India: Approximately INR 800,000-2,000,000 per year in total pay for Customer Success Managers in Bengaluru (Glassdoor, December 2025).
• United Kingdom: Approximately GBP 35,000-57,000 per year in total pay for Customer Success Managers in London (Glassdoor, July 2026).
• UAE: Approximately AED 132,000-336,000 per year in total pay for Customer Success Managers in Dubai, annualized from Glassdoor's monthly range (July 2026).

Exam Delivery Options

During CRM exam registration, candidates can review the delivery options authorized for the 700-805 appointment, their country, and their Cisco profile.

• Online Proctored Exam - The Cisco 700-series exam is a web-based, non-proctored exam.
• Online Exam Rules: Run any required system test, present acceptable identification, maintain a clear private workspace, and follow all proctor instructions.

Exam Registration

Follow these steps to complete CRM exam registration:

• Open Cisco's official exam scheduling portal and sign in with the Cisco account linked to the candidate profile.
• Select the 700-805 CRM exam and review the delivery options available for the exam, location, and profile.
• Confirm the exam title, language, duration, date, time, identification requirements, eligibility conditions, and booking terms before checkout.
• Pay the displayed CRM exam fee or apply an eligible voucher or authorized payment method, then save the appointment confirmation.

After Passing the Exam

After passing the 700-805 CRM exam, review the result and exam record in the official Cisco certification or partner account.

• A passing result validates the individual's expertise and supports Cisco Customer Success Practice Maturity requirements.
• Use Cisco CertMetrics or the applicable official Cisco partner portal to review exam history, score reports, and any credential or specialization status made available for the exam.
• Confirm any additional exams, role requirements, company requirements, or renewal conditions shown for the associated credential or partner specialization.

Why the 700-805 CRM exam Is Worth It

• Validates focused knowledge aligned with the official CRM syllabus
• Supports the Cisco credential or specialization association published for the exam
• Demonstrates practical business or technical expertise
• Provides a current Cisco-listed exam result for the relevant area