Certified System Administrator
Exam Code: CSA
The ServiceNow Certified System Administrator certification validates your ability to configure, implement, and maintain a ServiceNow instance, including user and role administration, core platform configuration, data management, workflows, and basic scripting, ensuring stable and secure day-to-day operations.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: CSA
- Certification Level: Associate / Foundation
- Exam Duration: 90 minutes
- Passing Score: Pass/Fail (cut score determined by ServiceNow)
- Unscored Content: The exam may include unscored questions for statistical purposes that do not affect the final score.
Exam Details
- Question Types: Multiple choice and multiple response
- Number of Questions: 60 questions
- Hands-On Questions: No lab simulations; focuses on platform administration and configuration concepts.
Exam Policies
- Offline Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
- Online Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
- Waiting Period: A minimum 3-day wait is required after a failed attempt before retaking the exam.
- Retake Fee: Full exam fee must be paid for each retake.
Certification Validity and Renewal
- Validity: Does not expire but must remain current with ServiceNow product release updates.
- Renewal Options: Complete Delta exams when new product releases require certification updates.
Exam Fee
- Base Fee: $300 USD (excluding taxes)
- Taxes: Country-specific VAT or GST may apply
- Example: In India, 18% tax applies, making the total $354 USD ($300 + $54 tax)
Prerequisites
- Mandatory completion of the ServiceNow Fundamentals training course to obtain a nontransferable exam voucher
- Recommended:
- 3–6 months working knowledge of ServiceNow instance administration
- Basic understanding of databases, ITSM processes (incident, change, problem workflows), and terminology
Exam Topics
ServiceNow divides exam content into five key Learning Domains, with question weightings as follows:
| Learning Domain | Weight (%) | Key Subtopics |
| User Interface & Navigation | 20% | Overview, forms, lists, filters, branding |
| Collaboration (Users & Tasks) | 20% | Task management, notifications, reporting, user administration |
| Database Administration | 30% | Data schema, access control, CMDB, import sets |
| Self-Service & Process Automation | 20% | Knowledge Base, Service Catalog, Flow Designer/workflows |
| Introduction to Development | 10% | Scripting, integration, migration, development basics |
INTENDED AUDIENCE
This certification is ideal for individuals aiming to start their ServiceNow journey in roles such as:
- System Administrator
- ServiceNow Platform Owner
- Technical Support / ITSM Specialist
Career Impact
Jobs You Can Get:
- ServiceNow Administrator, Platform Administrator, IT Support Engineer, ServiceNow Consultant, etc.
Average Salary: Varies by country —
- U.S.: $75,000–$110,000 USD,
- India: ₹5,00,000–₹15,00,000 INR,
- United Kingdom: £35,000–£65,000 GBP
- UAE: 140,000–260,000 AED per year.
Why It’s Valuable:
- Provides foundational ServiceNow platform skills and serves as a prerequisite for advanced ServiceNow certifications.
Exam Mode
- Proctored exam delivered via Kryterion Webassessor, either in authorized test centers or online with proctoring
Exam Booking Link
- Book your ServiceNow CSA Exam via ServiceNow Webassessor — Click here (https://www.webassessor.com/servicenow)
Once you pass the exam:
- Download your ServiceNow Certificate from ServiceNow Certification Portal
- Processing Time: Certificate available within 24 to 72 hours after passing the exam
- Log in to ServiceNow Certification Portal
- Navigate to Certifications section
- Download your certificate (PDF format)
Offers
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- We deliver regularly updated, industry-relevant content tailored to real-world demands.
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Top Reasons to Choose
Certified System Administrator
High Demand for ServiceNow Administration Skills
Organizations widely adopt ServiceNow to manage enterprise workflows and services, creating strong demand for professionals who can configure, maintain, and optimize the platform to improve operational efficiency and service delivery.
Strong Foundation for ServiceNow Career Path
The certification provides essential knowledge of platform configuration, user management, and automation, enabling professionals to build foundational skills required for advanced ServiceNow certifications and specialized implementation roles.
Career Growth and Global Recognition
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