Certified Implementation Specialist – IT Service Management
Exam Code: CIS-ITSM
The ServiceNow Certified Implementation Specialist – IT Service Management certification validates your ability to configure, implement, and manage core ITSM applications on the ServiceNow platform, including Incident, Problem, Change, Request Management, Knowledge Management, and Service Catalog, aligned with ITIL best practices.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: CIS-ITSM
- Level: Specialist / Implementation-level certification
- Duration: Approximately 60 questions in 90 minutes
- Passing Score: Pass/Fail (ServiceNow does not publish a specific percentage)
- Unscored Content: None indicated
Exam Details
Question Types:
- Multiple Choice (single-answer)
- Multiple Select (select all that apply) . Number of Questions: Approximately 60 . Hands-On Questions: Not applicable—no lab or simulation components
Exam Policies
- Offline Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
- Online Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
- Waiting Period: A minimum 3-day wait is required after a failed attempt before retaking the exam.
- Retake Fee: Full exam fee must be paid for each retake.
Certification Validity and Renewal
- Validity: Does not expire but must remain current with the latest ServiceNow product release updates.
- Renewal Options: Complete Delta exams when new product releases require certification updates.
Exam Fee
- Base Fee: $300 USD (excluding taxes)
- Taxes: Country-specific VAT or GST may apply
- Example: In India, 18% tax applies, making the total $354 USD ($300 + $54 tax)
Prerequisites
- Completion of ServiceNow Certified System Administrator (CSA) certification
- Completion of ServiceNow ITSM Fundamentals and ServiceNow ITSM Implementation training
- 6+ months general ServiceNow platform experience
- 6+ months ServiceNow implementation experience
- Familiarity with industry terminology and ITSM concepts
Exam Topics
The CIS-ITSM exam is structured around six key Learning Domains with the following weightings:
| Learning Domain | Weight (%) |
| Incident Management | 25% |
| Problem Management | 10–15% |
| Change Management | 25% |
| Service Catalog / Request Fulfillment | 25% |
| Knowledge Management | 10% |
| Configuration Management Database | 5% |
| Total | 100% |
For each application area covered (e.g., Incident, Change, etc.), candidates are tested on:
- Baseline application functionality (core features and release changes)
- Architecture & security (key tables, access controls, components)
- Business case / use case applicability
- Proven implementation practices (upgradable, scalable, maintainable solutions)
INTENDED AUDIENCE
This certification is ideal for experienced ServiceNow professionals in roles such as:
- Implementation Specialist
- ServiceNow Consultant
- ITSM Solution Architect
- Partner or Customer Implementation Lead
CAREER IMPACT
Jobs You Can Get
- ITSM Implementation Specialist
- ServiceNow Consultant or Architect
- Delivery Lead for ITSM projects
Average Salary: Varies by country —
- U.S.: $95,000–$140,000 USD,
- India: ₹8,00,000–₹24,00,000 INR,
- United Kingdom: £55,000–£90,000 GBP,
- UAE: 180,000–340,000 AED per year.
Why It’s Valuable
- Confirms deep expertise in implementing core ITSM applications on ServiceNow.
- Validated by ServiceNow—an industry-standard credential.
- Builds upon the foundational CSA and prepares for specialized or advanced certification tracks.
Exam Mode
- Proctored via Kryterion Webassessor, either in a secure testing center or via online-proctored exam.
- Requires a voucher obtained through completion of prerequisite training courses.
Exam Booking Link
- Book your ServiceNow CIS-ITSM Exam via ServiceNow Webassessor — Click here (https://www.webassessor.com/servicenow)
Once you pass the exam:
- Download your ServiceNow Certificate from ServiceNow Certification Portal
- Processing Time: Certificate available within 24 to 72 hours after passing the exam
- Log in to ServiceNow Certification Portal
- Navigate to Certifications section
- Download your certificate (PDF format)
Offers
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- Atmic Networks is a trusted global provider of professional IT training and certification mentorship.
- We deliver regularly updated, industry-relevant content tailored to real-world demands.
- Our expert mentors bring hands-on experience to guide your learning journey.
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Top Reasons to Choose
Certified Implementation Specialist – IT Service Management
High Demand for IT Service Management Skills
Organizations rely on structured IT service management processes to improve service quality, reduce downtime, and enhance operational efficiency, creating strong demand for professionals skilled in implementing ServiceNow IT Service Management solutions.
Strong Focus on Real-World Service Delivery
The certification emphasizes practical ITIL-based processes including incident, problem, and change management, enabling professionals to implement efficient service workflows, improve service reliability, and optimize IT operations using the ServiceNow platform in enterprise environments.
Career Growth and Global Recognition
As an official ServiceNow specialist certification, it validates ITSM implementation expertise, enhances professional credibility, expands consulting opportunities, and supports career advancement in enterprise IT operations, service management, and digital workflow transformation roles globally.
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