Certified Implementation Specialist – Human Resources
Exam Code: CIS-HR
The ServiceNow Certified Implementation Specialist – Human Resources certification validates your ability to configure, implement, and optimize ServiceNow Human Resources Service Delivery (HRSD) solutions, including HR case management, employee lifecycle events, service portals, workflows, and integrations with core HR systems.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: CIS‑HR
- Level: Implementation Specialist
- Duration: 45 questions; formatting includes multiple-choice and multiple-select.
- Passing Score: Pass/Fail; numeric score not publicly disclosed.
- Unscored Content: Not specified
Exam Details
- Question Types: Multiple-choice and multiple-select formats.
- Number of Questions: Approximately 45.
- Hands‑On/Performance Questions: None (knowledge‑based).
- Delivery Mode: Online via Webassessor (proctored) or onsite via authorized centers. A voucher is required upon completion of prerequisite training—Human Resources (HR) Implementation.
Exam Policies
- Offline Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
- Online Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
- Waiting Period: A minimum 3-day wait is required after a failed attempt before retaking the exam.
- Retake Fee: Full exam fee must be paid for each retake.
Certification Validity and Renewal
- Validity: Does not expire but must remain current with the latest ServiceNow product release updates.
- Renewal Options: Complete Delta exams when new product releases require certification updates.
Exam Fee
- Base Fee: $300 USD (excluding taxes)
- Taxes: Country-specific VAT or GST may apply
- Example: In India, 18% tax applies, making the total $354 USD ($300 + $54 tax)
Prerequisites
- Mandatory: Completion of the Human Resources (HR) Implementation course to obtain the exam voucher.
- Recommended:
- Participation in one or more HR implementation projects
- 3 to 6 months of ServiceNow deployment experience (including HR modules)
- Familiarity with HR domain terminology and process flowsExam Topics
- Configuration and Maintenance of HR Case Management
- Employee Service Center and HR Portal Setup
- Lifecycle Events, Onboarding, and Transition Configuration
- HR Integrations (HR Core, Employee Documents, Employee Service Center)
- Roles, Access Controls, and Security in HR Applications
- HR Workflows, Knowledge, Surveys, and Service Automation
INTENDED AUDIENCE
Ideal for professionals responsible for implementing HR service delivery solutions using ServiceNow, including:
- ServiceNow HR Implementation Consultants
- HR Service Delivery Specialists
- System Integrators focused on HRSD modules
CAREER IMPACT
Jobs You Can Get:
- HRSD Implementation Consultant
- HR Systems Engineer (ServiceNow)
- HR Automation Specialist
Average Salary: Varies by country —
- U.S.: $90,000–$135,000 USD,
- India: ₹7,00,000–₹22,00,000 INR,
- United Kingdom: £45,000–£85,000 GBP,
- UAE: 170,000–320,000 AED per year.
Why It’s Valuable:
- Official ServiceNow-backed credential validating HRSD implementation expertise
- Covers critical areas like HR workflows, case handling, lifecycle events, and integrations
- Enhances credibility for employers seeking to deploy HRSD modules effectively
Exam Mode:
- Online-proctored via Webassessor, or onsite through authorized testing partners.
- A voucher (earned via HR Implementation training) is required for registration.
Exam Booking:
- Book your ServiceNow Certified Implementation Specialist – Human Resources Exam — Click here (https://learning.servicenow.com)
After You Pass:
- You receive a Pass or Fail result immediately following the exam submission. No detailed score report is provided.
Offers
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Top Reasons to Choose
Certified Implementation Specialist – Human Resources
High Demand for HR Digital Transformation Skills
Organizations increasingly automate HR processes to improve employee experience, streamline service delivery, and enhance operational efficiency, creating strong demand for professionals skilled in implementing ServiceNow Human Resources Service Delivery solutions.
Strong Focus on Real-World HR Process Implementation
The certification emphasizes practical HR case management, employee lifecycle workflows, service automation, and knowledge management, enabling professionals to implement efficient HR services, improve employee support, and optimize HR operations using the ServiceNow platform.
Career Growth and Global Recognition
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