Certified Implementation Specialist – Hardware Asset Management
Exam Code: CIS-HAM
The ServiceNow Certified Implementation Specialist – Hardware Asset Management certification validates your ability to configure and implement ServiceNow Hardware Asset Management (HAM) solutions, including asset lifecycle management, inventory tracking, procurement processes, and asset governance.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: CIS‑HAM
- Level: Implementation Specialist
- Duration: 90 minutes
- Passing Score: Pass/Fail (numeric score not publicly disclosed)
- Unscored Content: Not specified
Exam Details
- Question Types: Multiple-choice questions (single select and possibly multiple select)
- Number of Questions: Approximately 60 questions
- Hands‑On/Performance Questions: None (knowledge-based format)
- Delivery Mode: Online via Webassessor (proctored) or onsite through Kryterion testing centers; exam voucher is awarded upon completion of the Hardware Asset Management Fundamentals (HAMF) training
Exam Policies
- Offline Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
- Online Proctoring: Must be rescheduled or canceled at least 72 hours before the scheduled exam time.
- Waiting Period: A minimum 3-day wait is required after a failed attempt before retaking the exam.
- Retake Fee: Full exam fee must be paid for each retake.
Certification Validity and Renewal
- Validity: Does not expire but must remain current with the latest ServiceNow product release updates.
- Renewal Options: Complete Delta exams when new product releases require certification updates.
Exam Fee
- Base Fee: $300 USD (excluding taxes)
- Taxes: Country-specific VAT or GST may apply
- Example: In India, 18% tax applies, making the total $354 USD ($300 + $54 tax)
Prerequisites
- Mandatory: Completion of Hardware Asset Management Fundamentals training to earn the exam voucher
- Recommended Experience: Approximately six months of participation in ServiceNow deployment projects, especially involving ITSM Asset Management and HAM
Exam Topics :
| Domain | Weighting | Key Areas Covered |
| IT Asset Management Overview & Fundamentals | 20% | ITAM concepts, hardware asset lifecycle, best practices, personas/roles, HAM vs ITSM Asset Management |
| Data Integrity – Attributes & Data Sources | 27% | Trustworthy data, assets vs CIs, asset & CI creation and synchronization, normalization, use of Discovery, CMDB, NDS |
| Practical Management of IT Assets | 30% | Consumables vs assets, inventory and stock management, asset audits, automation (imports, workflows, mobile audits, asset actions), contract and change management |
| Operational Integration of ITAM Processes | 18% | Reports/dashboards (Overview, Hardware Asset Manager, Workspace), requests and procurement workflows, asset vs CI extension, data hygiene and certification |
| Financial Management of IT Assets | 5% | Hardware contract financials, depreciation, cost management, TCO |
INTENDED AUDIENCE
Ideal for professionals responsible for implementing the Hardware Asset Management module of ServiceNow, including:
- ServiceNow Implementation Consultants focusing on ITAM/HAM
- Asset Management Technical Specialists
- IT Operations Engineers handling asset lifecycle and financial tracking
CAREER IMPACT
Jobs You Can Get:
- ServiceNow HAM Implementation Specialist
- IT Asset Management Consultant
- Hardware Asset and Inventory Manager (ServiceNow-specific role)
Average Salary:Varies by country —
- U.S.: $90,000–$135,000 USD,
- India: ₹7,00,000–₹22,00,000 INR,
- United Kingdom: £45,000–£85,000 GBP,
- UAE: 170,000–320,000 AED per year.
Why It’s Valuable:
- Validates deep, domain-specific knowledge in HAM implementation—covering asset lifecycle, normalization, automation, and financials
- Official ServiceNow endorsement boosts your credibility in enterprise asset management projects
- Demonstrates solid understanding of both operational workflows and governance in ITAM/HAM functions
Exam Mode:
- Proctored via Webassessor, or onsite at Kryterion centers; voucher obtained via required HAM Fundamentals training
Exam Booking Link
- Book your ServiceNow Certified Implementation Specialist – Hardware Asset Management Exam — Click here (https://learning.servicenow.com)
After You Pass:
- Result is displayed immediately (Pass/Fail); no detailed score breakdown provided
Offers
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Top Reasons to Choose
Certified Implementation Specialist – Hardware Asset Management
High Demand for IT Asset Management Skills
Organizations require effective asset lifecycle management to control costs and maintain compliance. This certification validates expertise in hardware asset tracking, inventory management, and governance using ServiceNow across enterprise environments globally.
Strong Focus on Real-World Implementation
The certification emphasizes practical asset lifecycle processes, procurement workflows, inventory tracking, and compliance management, enabling professionals to implement efficient hardware asset strategies and optimize IT asset utilization across enterprise environments using the ServiceNow platform.
Career Growth and Industry Recognition
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