Exam Overview

The 100-140 CCST IT Support exam is Cisco’s entry-level assessment for candidates starting careers in end-user and help desk support. Passing it earns the Cisco Certified Support Technician (CCST) IT Support certification.

• Exam Code: 100-140 CCST IT Support
• Level: Entry-level Cisco Certified Support Technician certification
• Duration: 50 minutes. Available languages: English, Arabic, Chinese, Spanish, French, Japanese, and Portuguese.
• Passing Score: Not officially disclosed by Cisco (commonly estimated at ~825 out of 1000).
• Unscored Content: Not officially disclosed by the certification provider.

Exam Structure

The 100-140 CCST IT Support exam assesses six official objective domains covering day-to-day support responsibilities, technical troubleshooting, security awareness, and job tools.

• Question Types: Multiple-choice and drag-and-drop questions
• Number of Questions: 40 questions
• Hands-On Questions: No performance-based lab tasks

Exam Policies

Before completing CCST IT Support exam registration, candidates should review Cisco’s exam policies, Certiport candidate rules, voucher terms, identification requirements, and the instructions issued by their testing center.

• Rescheduling: Online Proctored exams can be rescheduled up to 30 minutes before check-in. Test Center exams can be rescheduled up to 48 hours before the scheduled appointment.
• Cancellation: Online Proctored exams can be cancelled up to 30 minutes before check-in. Test Center exams can be cancelled up to 48 hours before the scheduled appointment.
• Retake Policy: Cisco states that candidates who fail an Entry-level written exam must wait five calendar days, beginning the day after the failed attempt, before retaking the same exam.
• Retake Fee: A new exam attempt normally requires payment. If an eligible voucher with retake was purchased, Certiport issues the retake code after a failed attempt, and the CCST retake code must be redeemed within its 60-day validity period.

Certification Validity and Renewal

• After passing the 100-140 CCST IT Support exam, the certification period depends on the date the credential was earned.
• Validity: CCST credentials earned on or after July 15, 2025 are valid for five years. CCST credentials earned before July 15, 2025 remain valid indefinitely under Cisco’s published transition policy.
• Renewal Options: Recertify by passing any current CCST, Associate, Professional, or Expert Cisco certification exam. Cisco states that CCST recertification does not participate in the Continuing Education program.

Exam Fee

• Base Fee: The official CCST IT Support exam fee is USD 125. The listed price excludes any taxes, testing-center charges, or regional adjustments that may apply.
• Taxes: Local taxes such as VAT or GST may apply depending on your country, which can slightly change the final CCST certification cost
• Example (India): Candidates in India are subject to 18% GST, bringing the total exam fee to USD 148 (USD 125 + USD 23 GST).

Prerequisites

There are no formal prerequisites for the 100-140 CCST IT Support exam or the Cisco Certified Support Technician (CCST) IT Support certification.

• Candidates should understand the published CCST IT Support syllabus before scheduling the exam and be comfortable working with computers, operating systems, applications, peripherals, and basic connectivity.
• Cisco recommends the Networking Academy IT Support Specialist career path for guided preparation in end-user assistance, troubleshooting, operating systems, connectivity, and security awareness.
• Certiport describes CCST candidates as developing work-ready knowledge through at least 150 hours of instruction, although completing a specific course is not a formal exam requirement.

Exam Topics

The official CCST IT Support syllabus contains six domains. Cisco does not publish percentage weights for these domains:

• IT Support Job Tasks and Responsibilities: Help desk concepts, queue and time management, ticketing systems, service-level agreements, key performance indicators, customer-interaction documentation, and structured problem solving.
• Hardware Issues: Electrical, electrostatic-discharge, fire, and personal safety; finding device information; identifying and upgrading desktop components; peripheral support; and investigating common power, connection, compatibility, and component issues.
• Connectivity and Resource Access Issues: Assisting users with network resources, troubleshooting peripheral connections, checking endpoint connectivity, and using basic network information and diagnostic methods to isolate access problems.
• Operating System and Application Issues: Supporting users with operating-system and application configuration, accounts and permissions, installation and compatibility, updates, common error conditions, and systematic remediation.
• Common Threats and Preventions: Recognizing security threats, following safe user and device practices, investigating basic indicators, protecting information, and escalating events that exceed the support technician’s authority.
• Job Tools: Remote-access software, support and collaboration utilities, ticketing and documentation resources, built-in diagnostic tools, and techniques used to collect information and perform remote support tasks.

Intended Audience

The 100-140 CCST IT Support exam is well suited to learners and early-career professionals seeking practical support skills, including:

• Students and Recent Graduates
• Career Changers Entering Information Technology
• Aspiring IT End User Support Technicians
• Entry-Level Help Desk Technicians
• Computer Support Specialists
• IT Help Desk Analysts
• Internship and Apprenticeship Candidates

Career Opportunities

Passing the 100-140 CCST IT Support exam supports applications for entry-level roles that assist users and maintain everyday workplace technology, including:

• IT End User Support Technician
• IT Help Desk Technician
• Computer Support Specialist
• IT Help Desk Analyst
• Desktop Support Technician
• Technical Support Specialist

Average Salary (Approximate)

Cisco does not publish compensation data for CCST holders. The following are approximate base-salary market benchmarks for Technical Support or IT Support Specialist roles from reputable employment platforms. Salaries vary by experience, employer, location, job role, and industry.

• U.S.: Approximately USD 43,000–90,000 per year for Technical Support Specialists (PayScale, July 2026).
• India: Approximately INR 304,000–2,000,000 per year for Technical Support Specialists (PayScale, July 2026).
• United Kingdom: Approximately GBP 20,000–44,000 per year for IT Support Specialists (PayScale, 2026 market data).
• UAE: Approximately AED 60,000–144,000 per year in base pay for Technical Support Specialists in Dubai, based on the published monthly range (Glassdoor market data).

Exam Delivery Options

During CCST IT Support exam registration, candidates should confirm the delivery method and availability directly with a Certiport Authorized Testing Center.

• Certiport Authorized Testing Center – Take the exam in person at a participating CATC. Certiport’s official voucher policy requires candidates to contact the selected center and confirm that it is prepared to deliver the 100-140 exam.
• Authorized Remote Delivery – A participating CATC may offer a supported remote delivery option where available. Remote sessions are arranged through the center and are not self-scheduled through Pearson VUE OnVUE.
• Online Exam Rules: Follow the center’s remote-testing instructions, use the required computer and secure-browser environment, maintain a stable connection, and remain under authorized proctor supervision throughout the session.
• Test Center Rules: Create a Certiport profile before test day, bring the identification required by the center, select the correct exam, present a valid payment method or voucher, and follow all proctor and exam-security instructions.

Exam Booking Link

Follow these steps to complete CCST IT Support exam registration:

• Open Cisco’s official exam scheduling portal and sign in or create the required candidate account.
• Locate and contact a Certiport Authorized Testing Center that delivers the 100-140 CCST IT Support exam.
• Confirm the available delivery method, date, time, identification rules, local charges, and the center’s rescheduling or cancellation terms.
• Pay the CCST IT Support exam fee or assign an eligible voucher to the Certiport account, then confirm the appointment with the testing center.

After Passing the Exam

• After passing the 100-140 CCST IT Support exam, review the result and certification record through the Certiport candidate account.
• Certiport provides a score report and sectional analysis at the testing center, followed by an email with instructions for accessing the digital transcript.
• Use the Certiport account to view the transcript and available certificate information, and keep the profile details current for credential communications.
• The earned Cisco Certified Support Technician (CCST) IT Support credential validates work-ready support knowledge and can strengthen applications for entry-level help desk, end-user support, and computer support roles.

Why the 100-140 CCST IT Support Exam Is Worth It

• Earns the Cisco Certified Support Technician (CCST) IT Support certification
• Validates practical, entry-level skills for supporting users and workplace devices
• Covers help desk operations, hardware, connectivity, operating systems, and security
• Builds a recognized foundation for internships, apprenticeships, and IT support roles