AB-210 Accelerating Sales Pipelines with Al in Dynamics 365
Exam Code: AB-210
The AB-210 certification exam validates your ability to design and configure AI-enhanced sales solutions using Dynamics 365 Sales, Copilot in Dynamics 365 Sales, and agent capabilities to support intelligent seller workflows across the lead-to-cash process.
- Exam Breakdown
- Domain Breakdown
- Access Breakdown
Exam Format
- Exam Code: AB-210
- Certification Level: Intermediate / Associate
- Exam Duration: 120 minutes
- Passing Score: 700 out of 1000
- Unscored Content: The exam may include unscored questions for evaluation purposes. These questions do not affect your final score and may not be identified separately.
Exam Details
- Question Types: Multiple choice, case studies, drag-and-drop, build list, scenario-based questions, and interactive components
- Number of Questions: Microsoft certification exams typically contain 40–60 questions, but the exact number may vary
- Hands-On Questions: The exam may include interactive components, but Microsoft does not publish a fixed lab count for AB-210.
Exam Policies
- Offline Proctoring: Must be rescheduled or canceled at least 24 hours before the scheduled exam time.
- Online Proctoring: Must be rescheduled or canceled at least 24 hours before the scheduled exam time.
- Waiting Period: A 24-hour wait is required after the first failed attempt. A 14-day wait applies for subsequent retakes.
- Retake Fee: Full exam fee must be paid for each retake, unless a valid voucher, beta offer, or eligible exam offer applies.
Certification Validity and Renewal
- Validity: 1 year
- Renewal Options: Renew for free by passing the online renewal assessment on Microsoft Learn before the certification expires.
Exam Fee
- Base Fee: $165 USD, based on the country or region in which the exam is proctored
- Taxes: Country-specific taxes may apply. Example: In India, 18% tax applies, making the total $194.70 USD ($165 + $29.70 tax)
Prerequisites
There are no formal prerequisites for taking the AB-210 exam. However, it is recommended to have:
- Intermediate-level knowledge of Microsoft Power Platform configuration
- Functional knowledge of sales processes and seller experiences
- Experience with Dynamics 365 Sales
- Understanding of model-driven apps
- Knowledge of Power Automate cloud flows
- Familiarity with Microsoft Copilot and AI agent capabilities in sales workflows
Exam Topics
- Configure Dynamics 365 Sales Core Features for AI: Sales setup, mailboxes, business process flows, timeline, data import and export, security model, and Microsoft 365 integration
- Optimize AI-Driven Sales: Configure and use AI-powered seller productivity features, Copilot experiences, sales insights, collaboration, and guided selling capabilities
- Qualify and Prioritize Leads by Using AI: Manage lead qualification, prioritization, scoring, insights, and intelligent seller recommendations
- Develop Deals by Using Intelligent Opportunity Research: Use AI-assisted research, opportunity insights, stakeholder information, forecasting, and productivity tools to support deal progress
- Extend and Enhance Sales: Configure agents, automation, Power Platform extensions, governance, monitoring, responsible AI practices, and secure sales workflows
Intended Audience
The AB-210 certification is ideal for professionals who design, configure, and support AI-enhanced sales solutions, including roles such as:
- Dynamics 365 Sales Consultant
- Functional Consultant
- Business Analyst
- Sales Operations Consultant
- CRM Consultant
- Power Platform Consultant
- AI Sales Solution Consultant
Career Impact
Jobs You Can Get:
- Dynamics 365 Sales Consultant, Functional Consultant, Business Analyst, CRM Consultant, Sales Operations Analyst, Power Platform Consultant, and AI Sales Solution Consultant.
Average Salary:
- Varies by country — U.S.: $80,000–$125,000 USD,
- India: ₹7,00,000–₹20,00,000 INR,
- United Kingdom: £42,000–£70,000 GBP,
- UAE: 160,000–280,000 AED per year.
Why It’s Valuable:
- This certification validates modern AI-powered sales solution skills using Dynamics 365 Sales, Copilot, and agents, helping professionals support intelligent sales workflows and revenue operations.
Exam Mode
The exam is proctored and can be taken either:
- In-person at authorized Pearson VUE test centres
- Online through Pearson VUE's online proctoring system
Exam Booking Link
- Book your AB-210 Exam via Microsoft Learn / Pearson VUE — Click here (https://learn.microsoft.com/en-us/credentials/certifications/d365-sales-ai-consultant-associate/)
Once you pass the exam
- Download your Microsoft Certified: Dynamics 365 Sales AI Consultant Associate certificate from Microsoft Learn
- Processing Time: For beta exams, results may not be available immediately because Microsoft analyzes exam question performance before scoring
- Log in to your Microsoft Learn profile
- Navigate to the Credentials or Certifications section
- Download or share your Microsoft certification badge and certificate once the certification is awarded
Offers
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Top Reasons to Choose
AB-210 Accelerating Sales Pipelines with Al in Dynamics 365
High Demand for AI Sales Skills
Organizations need professionals who can design AI-powered sales workflows using Dynamics 365 Sales, Copilot, and agents. This certification validates practical skills for improving seller productivity and revenue operations.
Strong Focus on Real-World Sales Automation
The exam focuses on lead qualification, opportunity research, forecasting, collaboration, automation, governance, and responsible AI, helping professionals prove skills required to build intelligent sales solutions.
Career Growth and Microsoft Recognition
As an official Microsoft Associate certification, AB-210 supports career growth in Dynamics 365, CRM consulting, sales operations, and AI-driven business solution roles worldwide.
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FAQ
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Who should take the AB-210 Accelerating Sales Pipelines with AI in Dynamics 365 exam?
The AB-210 exam is ideal for Dynamics 365 Sales consultants, functional consultants, business analysts, CRM professionals, and Power Platform consultants who design AI-enhanced sales solutions. Candidates should understand sales processes, seller workflows, Microsoft Copilot, AI agents, model-driven apps, Power Automate, security, governance, and Dynamics 365 Sales configuration.
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How difficult is the AB-210 exam?
The AB-210 exam is considered intermediate because it combines Dynamics 365 Sales configuration, sales process knowledge, Copilot capabilities, AI agents, automation, security, and governance. Candidates with hands-on experience in Dynamics 365 Sales and Power Platform will find it manageable, while beginners should complete Microsoft Learn training and practical labs.
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Why does Microsoft offer the Dynamics 365 Sales AI Consultant Associate certification?
Microsoft offers this certification to validate skills for designing and implementing AI-enhanced sales solutions. Modern sales teams use Dynamics 365 Sales, Copilot, agents, and automation to improve lead qualification, opportunity management, forecasting, and seller productivity. The certification helps employers identify professionals who can deliver intelligent sales workflows responsibly.
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What tools and resources can be used to prepare for the AB-210 exam?
Candidates can prepare using the official Microsoft Learn AB-210 study guide, the AB-210T00 training course, Dynamics 365 Sales documentation, Microsoft Copilot resources, exam sandbox, and hands-on practice. Practical experience configuring Sales, Power Automate cloud flows, model-driven apps, AI features, agents, security, and collaboration tools is strongly recommended.
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Is the AB-210 certification still valuable in 2026?
Yes, AB-210 is valuable in 2026 because organizations are rapidly adopting AI-powered sales tools to improve productivity, forecasting, lead qualification, and customer engagement. The certification proves current skills in Dynamics 365 Sales, Copilot, AI agents, automation, and governance, supporting careers in CRM consulting and sales transformation.
